CHAPTER 1
Welcome to the Symfalogic Business Center
Business. Hospitality. Innovation.
Your stay begins here.
Welcome
Dear Guest,
Welcome to Stony Apartment, proudly operated by Symfalogic Ecosystem Ltd and forming part of the Symfalogic Business Center.
We are delighted to welcome you and sincerely hope that your stay will be comfortable, enjoyable and memorable.
Although you have booked accommodation, you have arrived somewhere quite different from a traditional holiday rental.
The Symfalogic Business Center combines premium accommodation with modern business services, professional facilities and an international business community. Every guest is welcomed with the same commitment to quality, security, professionalism and hospitality.
Whether you are travelling for business, visiting family, exploring South Yorkshire or simply taking a short break, we aim to provide far more than a comfortable place to sleep.
Our goal is to create an environment where guests can relax, work, network and discover new opportunities during their stay.
More Than Accommodation
Every year thousands of guests stay within the Symfalogic Business Center.
Many are:
- Business owners
- Company directors
- Investors
- Contractors
- Engineers
- Consultants
- International travellers
- Families
- Professionals working across the United Kingdom.
For this reason, our accommodation has been designed to combine the comfort of a modern apartment with the atmosphere of a professional business environment.
If you simply wish to relax, we hope you enjoy your stay.
If you are looking for business opportunities, you will also find plenty to discover.
Discover the Symfalogic Business Center
During your stay, you are invited to explore the Symfalogic Business Center and discover the companies, services and opportunities that form part of our growing business ecosystem.
Throughout the building you will find information about:
- UK Business Partner Directory
- Premium Business Directory
- Meeting Room Facilities
- Office Rental
- Registered Office Services
- Business Address Services
- Mail Forwarding
- Company Formation
- Accounting & Compliance
- AI Business Solutions
- The Symfalogic Ecosystem
Everything is entirely optional.
Our objective is simply to provide useful services and introduce guests to trusted businesses that may benefit them now or in the future.
Supporting Businesses
Inside the Business Center you will notice our UK Business Partner Directory and Premium Business Directory.
These directories showcase selected businesses that work together with the Symfalogic Business Center.
Many guests discover useful local services, reliable tradespeople, accountants, consultants, restaurants and other businesses simply by scanning the QR codes displayed throughout the building.
By supporting these businesses, you are also supporting the continued development of the Symfalogic Business Center.
Our Commitment
Everything we do is built around five simple principles.
Professionalism
We strive to provide accommodation that is clean, organised and professionally managed.
Transparency
Clear prices.
Clear communication.
No hidden charges.
Security
Your safety, privacy and property are extremely important to us.
The Business Center operates a range of security measures designed to protect both guests and the property.
Innovation
We continuously improve our services by introducing modern technology and new business solutions that enhance the guest experience.
Respect
We ask every guest to respect the apartment, neighbouring residents and future guests, allowing everyone to enjoy the same high standard of accommodation.
Why House Rules Matter
The House Rules contained within this handbook are not intended to restrict your stay.
They exist to ensure that:
- every guest enjoys the same high standard of accommodation;
- the property remains safe and secure;
- neighbours are respected;
- future guests receive the apartment in the same excellent condition.
Most guests never experience any issues because they naturally treat the apartment with care and consideration.
We greatly appreciate that attitude.
Please Read This Handbook
This handbook contains important information about:
- Access to the property
- Check-in and Check-out
- Parking
- Security
- CCTV
- House Rules
- Additional Guests
- Pets
- Garden and Outdoor Areas
- Property Protection
- Fire Safety
- Cleaning
- Additional Services
- Business Facilities
- Emergency Information
- Contact Details
By checking into the property, you confirm that you have read, understood and agree to comply with the House Rules contained within this Guest Handbook.
Thank You
Thank you for choosing Stony Apartment.
We appreciate the trust you have placed in us and hope your stay is both relaxing and rewarding.
Should you require any assistance, our team will be pleased to help.
We wish you a wonderful stay and hope to welcome you back again soon.
Symfalogic Ecosystem Ltd
Operator of the Symfalogic Business Center
Business. Hospitality. Innovation.
CHAPTER 2
About the Symfalogic Business Center
More Than a Place to Stay
The Symfalogic Business Center is a unique concept that combines professional business services with high-quality accommodation.
Unlike traditional serviced accommodation, our Business Center has been designed to support entrepreneurs, professionals, international visitors and businesses while also providing comfortable short-term accommodation for travellers.
Whether you are staying for one night or several weeks, you are welcome to enjoy the facilities and discover the opportunities available within our business community.
Our Vision
At Symfalogic, we believe that accommodation can offer much more than simply a place to sleep.
Every guest who visits the Business Center brings their own experiences, ideas, profession and ambitions. By creating an environment where hospitality and business meet, we aim to encourage new connections, useful discoveries and future opportunities.
Our goal is simple:
To build a place where people can relax, work, learn and connect.
A Growing Business Ecosystem
The Symfalogic Business Center forms part of the wider Symfalogic Ecosystem.
The ecosystem brings together businesses, professionals and service providers across multiple industries.
Rather than searching dozens of different websites, guests can discover carefully selected businesses and services in one place.
This approach helps visitors save time while supporting trusted companies that work together within our growing business network.
Business Directories
During your stay you will see two different business directories displayed within the Business Center.
UK Business Partner Directory
Located within our guest accommodation, this directory introduces businesses from across the United Kingdom.
Many guests use these directories to discover local services, restaurants, contractors, professional advisers and specialist suppliers.
Each listing includes a QR code that provides direct access to the company’s website or contact information.
Premium Business Directory
Located within the central Business Center, this directory is designed specifically for businesses wishing to increase their visibility within the Symfalogic network.
Our team regularly introduces these businesses to visitors, entrepreneurs and prospective clients who visit the Business Center.
The directory therefore provides more than advertising—it creates meaningful business exposure within our growing ecosystem.
Business Services
The Symfalogic Business Center also provides a range of professional business services, including:
- UK Company Formation
- Registered Office Services
- Business Address
- Mail Forwarding
- Accounting & Tax Compliance
- Meeting Room Hire
- Office Rental
- Business Consultancy
- AI Business Solutions
Further information is available throughout the Business Center or on our websites.
Supporting Local and International Businesses
One of our objectives is to help businesses become more visible.
Many of the companies displayed within our Business Directories are local businesses, while others operate nationally or internationally.
By choosing these businesses, guests support a network built on professionalism, trust and long-term cooperation.
You’re Invited to Explore
There is absolutely no obligation to use any of the business services offered by the Symfalogic Business Center.
However, if something you discover during your stay proves useful—whether for your personal life or your business—we will be delighted to have helped.
Sometimes a short stay can lead to a valuable new business contact, a trusted service provider or even a long-term partnership.
Looking Ahead
The Symfalogic Business Center continues to grow.
New business partners, new services and new opportunities are added on a regular basis.
We hope you enjoy discovering what makes our Business Center different and thank you for being part of its journey.
CHAPTER 3
Your Stay at Stony Apartment
Comfortable Accommodation Within the Symfalogic Business Center
Stony Apartment has been designed to provide a comfortable, practical and relaxing environment for both leisure and business travellers.
Whether you are staying for a single night or an extended visit, our aim is to make you feel at home while maintaining the professional standards of the Symfalogic Business Center.
The apartment is fully self-contained, allowing you to enjoy complete privacy throughout your stay.
Designed for Every Type of Guest
Our accommodation regularly welcomes:
- Business travellers
- Families
- Contractors
- Professionals working away from home
- International visitors
- Holiday travellers
- Guests visiting family and friends
Whatever the purpose of your visit, we hope the apartment provides everything you need for a pleasant stay.
Apartment Facilities
During your stay you will have access to:
- Three comfortable bedrooms
- Fully equipped kitchen
- Modern bathroom
- Separate toilet
- High-speed Wi-Fi
- Smart TVs
- Complimentary Netflix
- Tea & Coffee
- Welcome refreshments
- Private parking
- Front & Back garden
- Outdoor seating area (weather permitting)
Many everyday essentials have already been provided to make your arrival as convenient as possible.
Self Check-in
For your convenience, Stony Apartment operates a secure self check-in system.
This allows guests to arrive independently without waiting for reception staff.
Detailed check-in instructions and your access code will be sent before arrival.
For your own security, please do not share your access code with anyone who is not included in your reservation.
Safety and Security
The safety of our guests is one of our highest priorities.
The property benefits from:
- Secure self check-in
- External CCTV monitoring
- Well-lit entrances
- Regular security patrols
- Emergency contact support
Please remember that there are no cameras inside the apartment.
External CCTV is used solely for the protection of guests, neighbouring properties and the Business Center.
Respecting the Property
We take great pride in maintaining Stony Apartment to a consistently high standard.
Many guests comment on the cleanliness, comfort and presentation of the apartment, and we work hard to preserve that experience for every visitor.
We therefore ask every guest to treat the apartment with the same care and respect they would show in their own home.
Small acts of consideration help ensure that future guests can enjoy the same high-quality experience.
A Quiet Residential Area
Stony Apartment is located within a peaceful residential neighbourhood.
We kindly ask all guests to respect our neighbours by avoiding excessive noise, particularly during the evening and overnight hours.
Most of our neighbours have lived in the area for many years, and maintaining a positive relationship with the local community is extremely important to us.
Looking After Each Other
Hospitality is built on mutual respect.
Our team is committed to providing a clean, safe and enjoyable environment throughout your stay.
In return, we simply ask that guests follow the House Rules contained within this handbook and communicate with us if any issue arises.
Most problems can be resolved quickly when we work together.
Need Assistance?
If you require assistance at any time during your stay, please contact our management team.
We are always happy to help whenever possible.
Whether you have a question about the apartment, need local recommendations or require assistance with one of our business services, we will do our very best to assist you.
CHAPTER 4
Arrival, Check-in & Departure
A Simple and Flexible Arrival
To make your arrival as convenient as possible, Stony Apartment operates a secure self check-in system.
This allows you to arrive independently without waiting for reception staff, giving you complete flexibility if your journey takes longer than expected.
Your unique access instructions will be sent to you before your arrival.
Standard Check-in Time
Check-in: From 3:00 PM on the day of arrival.
Your access code will normally be sent shortly before check-in.
For security reasons, access codes are unique to each reservation and must never be shared with anyone outside your booking.
Standard Check-out Time
Check-out: By 10:00 AM on the day of departure.
This allows sufficient time for our housekeeping and maintenance teams to prepare the apartment for the next guests.
We kindly ask you to leave the apartment in a tidy condition and ensure that all doors and windows are securely closed before departure.
Early Check-in
We understand that guests occasionally arrive earlier than expected.
Where availability allows, an early check-in may be arranged.
Please note that early access is not guaranteed, as the apartment may still require:
- professional cleaning;
- maintenance work;
- safety inspections;
- linen replacement;
- quality checks.
If early check-in is available, an additional fee may apply.
Details and availability can be found on our website or by contacting our management team.
Late Check-out
If you would like to stay longer on your departure day, a late check-out may be available.
This service depends entirely on the arrival time of the next guests and our cleaning schedule.
Where possible, additional hours can be purchased through our online shop before your departure.
Secure Access
For the safety of all guests:
- Never share your access code.
- Never leave keys unattended.
- Always lock the property when leaving.
- Ensure the entrance gate is closed after entering or leaving the property.
If keys or access devices are lost, replacement charges may apply.
Registered Guests Only
For insurance, fire safety and security reasons, only guests included in the reservation may stay overnight at the property.
If your plans change and additional guests wish to stay, they must be registered before entering the property overnight.
Additional guest fees can be paid easily through our secure online shop.
Unauthorised overnight guests are considered a breach of the House Rules.
Arrival by Car
Private parking is available directly beside the property.
Unless agreed otherwise, one parking space is included with your reservation.
If you require additional parking spaces, please contact us before arrival.
Please do not park in locations that may inconvenience neighbouring residents.
If You Experience Any Problems
Although we work hard to ensure everything is ready before your arrival, unexpected issues can occasionally occur.
If you experience any problem with:
- access;
- heating;
- hot water;
- electricity;
- appliances;
- internet connection;
- cleanliness;
please contact us immediately.
In most cases, our team can resolve the issue quickly.
Before You Leave
Before checking out, we kindly ask you to:
- Close and lock all windows.
- Switch off unnecessary electrical appliances.
- Lock all external doors.
- Return all keys or access cards as instructed.
- Place used dishes in the dishwasher.
- Dispose of rubbish in the appropriate bins.
- Check carefully for personal belongings.
Taking a few minutes to complete these simple tasks helps us prepare the apartment quickly for our next guests.
Thank You
Thank you for helping us maintain the high standards of the Symfalogic Business Center.
Your cooperation allows every guest to enjoy the same clean, safe and welcoming environment.
CHAPTER 5
Property Protection & House Rules
Protecting the Apartment for Every Guest
Every year, Stony Apartment welcomes hundreds of guests from across the United Kingdom and around the world.
The apartment is maintained to a high standard so that every guest can enjoy the same clean, safe and comfortable environment.
For this reason, all guests are required to respect both the property and these House Rules throughout their stay.
Failure to comply with these rules may result in additional charges, immediate termination of the reservation, removal from the property without refund, and, where appropriate, the matter being reported to the booking platform or relevant authorities.
Respect for the Property
Guests are expected to use the apartment and all facilities responsibly.
Please treat the apartment as you would your own home.
Normal wear is understandable.
Damage caused by negligence, misuse or deliberate actions is not.
Guests are financially responsible for any damage caused by themselves or by anyone they allow onto the property.
Registered Guests Only
For insurance, licensing and fire safety reasons, only guests included in the reservation may stay overnight at the property.
If additional guests wish to stay, they must be approved by the management before staying overnight.
The applicable additional guest fee must be paid through our online shop before the guest remains at the property.
Unauthorised overnight guests are considered a breach of these House Rules.
Visitors
Short visits from friends or relatives must be agreed with the management in advance.
Visitors must not stay overnight unless they have been added to the reservation.
The management reserves the right to refuse visitors where necessary for security, licensing or operational reasons.
Parties & Events
Parties, celebrations, gatherings and events of any kind are strictly prohibited.
This includes birthdays, celebrations, meetings, social gatherings or any activity involving people who are not registered guests.
The apartment is intended solely for residential accommodation.
Property Alterations
Guests must not alter the property in any way.
Without prior written permission, guests must not:
- drill holes into walls, ceilings or floors;
- insert screws, nails, hooks or wall plugs;
- attach adhesive hooks, tapes, glues or mounting strips;
- install shelves, televisions, decorations or equipment;
- paint, mark or modify any surface;
- move fixed furniture or fittings.
Any damage caused will be repaired at the guest’s expense.
Garden & Outdoor Areas
The garden is provided for guests to relax and enjoy.
However, guests may not:
- install shade sails, awnings, gazebos or tents;
- stretch ropes, wires, cables or straps between buildings, fences or trees;
- attach anything to fences, gates, walls or neighbouring property;
- dig into the ground;
- install temporary structures;
- alter the appearance of the garden in any way.
Only equipment supplied or approved by the management may be used.
Furniture & Equipment
Furniture and equipment must remain inside the apartment unless specifically intended for outdoor use.
Guests must not dismantle, modify or relocate furniture without permission.
Any missing or damaged items may be charged.
Security
For the protection of guests and the property:
- always lock the apartment when leaving;
- turn off the lights and close the water taps.
- never share access codes or keys;
- immediately report lost keys or access devices;
- immediately report any damage or malfunction.
CCTV
The Business Center operates external CCTV for the protection of guests, staff and property.
CCTV may be used to investigate:
- security incidents;
- unauthorised guests;
- property damage;
- theft;
- breaches of the House Rules;
- health and safety incidents.
There are no cameras inside the apartment.
Smoking
Smoking and vaping are prohibited inside the apartment.
Smoking is permitted only in the designated outdoor area.
Please dispose of cigarette ends responsibly using the ashtray provided.
Noise
Please respect our neighbours.
Quiet hours are observed between:
10:00 PM and 9:00 AM
Loud music, shouting and excessive noise are not permitted during these hours.
Illegal Activities
The following are strictly prohibited:
- illegal drugs;
- weapons;
- explosives;
- hazardous materials;
- criminal activity;
- any activity contrary to UK law.
Any such incident will be reported immediately to the police.
Damage
Guests must notify the management immediately if anything is broken or damaged.
Accidents happen.
Prompt reporting allows us to repair or replace damaged items quickly.
Failure to report damage may result in additional charges.
Additional Cleaning
Where extraordinary cleaning is required due to misuse of the property, additional cleaning charges may apply.
Examples include:
- excessive dirt;
- bodily fluids;
- smoke damage;
- food contamination;
- stains;
- adhesive residue;
- pet-related damage;
- excessive rubbish.
Failure to Follow the House Rules
If a guest:
- repeatedly breaches the House Rules;
- refuses to follow reasonable instructions from management;
- causes damage;
- disturbs neighbours;
- brings unauthorised overnight guests;
- endangers the safety of others;
the management reserves the right to terminate the reservation immediately.
Guests may be required to leave the property without refund.
Serious incidents may also be reported to the booking platform and, where appropriate, to the relevant authorities.
Working Together
These House Rules are not intended to restrict your stay.
They exist to protect every guest, preserve the quality of the accommodation and ensure that Stony Apartment remains a safe, welcoming and professional place to stay.
By respecting these rules, you help us provide the same excellent experience for every future guest.
CHAPTER 6
Additional Services, Fees & Online Payments
Designed for Your Convenience
Our aim is to make your stay as flexible and convenient as possible.
For this reason, many optional services can be purchased during your stay without the need to contact reception or wait for staff.
Simply visit our online shop, select the service you require and complete the secure payment.
Official Online Shop
Additional Guests
Your reservation includes accommodation for the number of guests stated in your booking confirmation.
If additional guests wish to stay overnight, this is usually possible, provided:
- the apartment’s maximum occupancy is not exceeded;
- the management has been informed;
- the applicable fee has been paid before the guest remains overnight.
Additional Guest Fee
£80 per person / per night
Failure to register additional guests may result in further action in accordance with the House Rules.
Early Check-in
If the apartment is ready before the standard check-in time, an early arrival may be available.
Availability depends on:
- housekeeping;
- maintenance work;
- inspections;
- previous guest departure times.
Where available, early check-in can be purchased through our online shop.
Late Check-out
Need a little more time?
Where possible, additional hours may be purchased before your departure.
Availability depends on the arrival time of the next guests.
Pets
We are pleased to welcome well-behaved pets.
To help maintain our high standards of cleanliness and comfort for all guests, every pet must be registered before arrival.
Pet Package
£10 per pet
Maximum:
- 3 pets
- 15 kg per pet
Please ensure pets are supervised at all times and that any waste is cleaned up immediately.
Extra Cleaning
Most guests leave the apartment in excellent condition.
However, where extraordinary cleaning is required due to misuse of the property, an additional cleaning charge will apply.
Extra Cleaning Fee
£120 per incident
Examples include:
- excessive dirt;
- smoke contamination;
- bodily fluids;
- excessive rubbish;
- pet-related cleaning;
- food contamination;
- adhesive residue;
- strong odours requiring specialist treatment.
Linen & Towels
If you are staying for an extended period or simply prefer fresh linen during your stay, additional linen and towel changes are available.
Linen Change Service
£50 per service
Damage to Property
Guests are responsible for any damage caused during their stay.
Where repair or replacement is necessary, the actual cost of repair or replacement may be charged together with any associated labour or service costs.
We always encourage guests to report accidental damage immediately.
Honest communication helps us resolve problems quickly and fairly.
Payment Methods
Additional services can be purchased securely online.
Payment should be completed as soon as the service becomes necessary.
Examples include:
- additional guests;
- pet packages;
- early check-in;
- late check-out;
- extra cleaning;
- replacement items;
- damage charges.
Payment Requests
Where payment is requested during your stay, we kindly ask that it is completed promptly.
Failure to pay applicable charges may be treated as a breach of the House Rules and Booking Conditions.
Where appropriate, unpaid charges may be pursued through the booking platform or by other legal means available.
Receipts
Receipts are available upon request.
If you require an invoice for business purposes, please contact our management team and we will be happy to assist.
Thank You
By purchasing additional services through our online shop, you help us maintain the quality, flexibility and high standards of the Symfalogic Business Center.
Thank you for your cooperation.